XeonBD Official Blog

3Mar/10Off

February 2010 Server Uptime Record

Overall, our premium hosting performance reached 99.999% up time in February 2010 and just had 0.001% critical time due to the regular server maintenance to improve further service. So the table of uptime is remained same, no changes as similar as the last couple of months.

Linux Dedicated Server Up time Record

Service % OK % Critical
FTP 100.000% 0.000%
HTTP 100.000% 0.000%
MySQL 100.000% 0.000%
SMTP 100.000% 0.000%
POP 100.000% 0.000%

As you can review in the table above, our cPanel next generation advanced Premium Hosting server performance for all services reached out 100% up time during the month of August. Based on this report, we believe that we have proven that we have given premium service in our Premium cPanel Hosting plans.

8Jan/10Off

Easily Remove E-Mail From The Server

Allowing e-mail to build up in an account can lead to many troublesome issues like low disk space, sudden domain quota problems, and more. This article will cover several options that are available to remove those old messages and get your e-mail running smoothly again.

Starting Off On The Right Foot

One of the best ways to keep an eye on your e-mail account’s size is to make sure you are seeing what the server sees every time you use it. If you are using an e-mail client that is installed on your local computer such as Outlook or Thunderbird then that client is configured to check your e-mail using either POP3 or IMAP.

From a support perspective XeonBD normally recommends that customers use IMAP instead of POP3 because you see what the server sees. IMAP essentially “mirrors” the contents of your e-mail account on the server so you will always be looking at what is being stored. The downside to IMAP is that not all clients will download all the data, so reading a message when not able to get online can be limited depending on the e-mail application’s configuration.

If you are currently using POP3 e-mail and would like to switch to IMAP the easiest method is to set up a new e-mail application to access the same account using IMAP, then use the original e-mail application to forward all the old locally stored messages to the same address (essentially sending the old messages to yourself).

For more information on these two options please see the KB article IMAP vs POP3 E-Mail.

Another way to accomplish the same basic goal without using any e-mail client at all is to use webmail…

Checking Your E-Mail With Webmail

Webmail is a quick and easy way to get to your e-mail on the server without having to set up or install a local e-mail client on your computer.

To log in to your account using webmail you can use one of two different shortcuts:

  • http://domain.com/webmail
  • http://webmail.domain.com

Where domain.com is the name of your domain.

Once you are logged in to your e-mail account you will be able to select multiple messages using the checkboxes and delete them at the same time. These changes will be reflected in any e-mail client that uses IMAP to view your e-mail because the webmail interfaces also utilize IMAP to access the server.

The Final Option: Delete and Recreate the Account

Sometimes e-mail accounts can reach a size where all you want to do is destroy it and start over. Before you can proceed make sure you have all the messages off the server that you want to keep (you can forward them to a different email address for temporary storage).

Once you are sure you have everything out of the account that you need, log in to your domain’s cPanel interface and delete the account. After the account has been removed you can recreate it as a new account and it will have a blank inbox.

8Jan/10Off

IMAP vs POP3 E-Mail

If you contact support regarding an e-mail problem one of the questions we will ask you is how you are accessing your e-mail. If you are using a client such as Outlook, Outlook Express, Thunderbird, Mac OS X Mail, or any other modern e-mail application we will ask if you are using POP3 or IMAP for your incoming e-mail.

There are pros and cons to both methods, but with some careful consideration of what is most important to the user(s) you can make a (well) informed decision.

IMAP: Internet Message Access Protocol

IMAP has seen a huge increase in everyday use within the past few years for several reasons.

  • Pros:
    1. All mail is stored on the server.
    2. Messages will appear the same way every time you set up a new e-mail client, no need to move messages.
    3. You can switch between an e-mail client and webmail at any time and still have the same messages.
    4. If your computer crashes and you lose the data stored on your hard drive your e-mail is still safe, because it is stored on the server.
    5. Makes it easier to access your e-mail using a smartphone because the messages are not removed from the server.
  • Cons:
    1. Your mail is only available on the server, so you may not be able to interact with old messages if you are unable to connect to the internet. Some mail clients have optional settings that can help with this problem, but not all of them.
    2. In the event of catastrophic server hardware failure you could potentially lose some e-mail (but you also have this same risk when using POP3 to download messages to your local computer).
    3. Folders may appear slightly different in your e-mail client using IMAP instead of POP3. This is because the folders are stored on the server instead of locally on your computer.

Most modern webmail interfaces use IMAP to display your account’s e-mail.

POP3: Post Office Protocol, version 3

POP3 is the third version of the Post Office Protocol, and is more commonly used by dial-up Internet Service Providers (ISPs) because POP3 tends to work better on slower internet connections. Instead of having the server do most of the work managing messages (IMAP) the POP3 protocol downloads the messages to the local computer and then manages them
on your computer’s hard drive. Some dial-up ISPs only provide POP3 e-mail access and do not allow IMAP connections.

  • Pros:
    1. If you want to manage your e-mail through one main interface POP3 can put all of your messages in one place.
    2. Messages are stored locally so you can always access your e-mail, even when you can’t get online.
    3. Opening attachments is generally easier with most clients because the attachments are downloaded with the message simultaneously.
    4. Because your messages are downloaded to your computer your disk space limits are only defined by the size of your computer’s hard drive.
  • Cons:
    1. Malicious javascript, viruses, and other malware has a better chance of infecting your computer because each message is 100% local.
    2. If your local computer has the only copy of your e-mail then you risk data loss if your hard drive fails and you don’t have proper backups. Servers usually tend to have better backups available.
    3. E-mail clients using POP3 can be set to leave messages on the server, but as your mailbox on the server grows in size it will take longer and longer for the client application to check for new e-mail (because it will have to check what it has download against what is on the server and then download the new messages).

POP3 is still the most commonly used e-mail protocol because of its simplicity when run in its most basic configuration and its age/reliability. The more complicated a protocol or service is the more likely it is to create more complex support situations.

Making Your Choice

Deciding which e-mail protocol is right for you is entirely dependent upon your needs and what you are doing with that particular e-mail account.

Strong cases for IMAP:

  • You frequently travel and want to have flexible access to your e-mail.
  • You want to view e-mail on both your computer and a cellphone or smartphone.
  • You check the same e-mail account frequently from both home, work, or other locations.
  • Strong cases for POP3:

  • You are checking a simple e-mail address that you set up only to serve a small, specific purpose.
  • You are concerned about security, and don’t want your e-mail stored on a server indefinitely. (This is a debatable point and means different things to different people. This is not a recommendation, just an opinion that some users maintain regarding security)
  • You are on a dial-up internet connection.
  • These are just a few examples of when to choose each protocol. If you have any questions or would like our opinion regarding the best option for your particular situation please contact the XeonBD support department using the information below.

    For a more technical overview of IMAP and POP3 please see the following recommended links:

    http://en.wikipedia.org/wiki/IMAP
    http://en.wikipedia.org/wiki/POP3

    8Jan/10Off

    Logging In To cPanel Services

    One of the most common questions new users ask is “How do I log in to my cPanel now that I have this fancy new hosting account?” In this article we will talk about logging in to cPanel and also how to log in to the various services provided by the cPanel software such as webmail.

    Some basic terminology: The word cPanel can mean a couple different things. cPanel is the name of the company and the name of the software itself that can be installed to manage a web server. cPanel is also used to refer to a domain’s cPanel, meaning the cPanel interface for a specific domain.

    Basic Domain cPanel Login

    Domain-level functions such as creating e-mail addresses, ftp accounts, and many other domain related services can be found in the domain-level cPanel interface.

    The login page for your domain’s cPanel interface can be reached using one of two browser addresses:

    http://domain.com/cpanel
    or

    http://cpanel.domain.com

    (be sure to substitute your domain name for domain.com)

    Web Host Manager (WHM) Login

    If you have a VPS or Dedicated Linux server running cPanel then you will need to access your server’s WHM from time to time. The WHM is used for server-wide configuration changes and controls all of the server’s functions that work with each domain on the server.

    The login page for your server’s WHM interface can be reached using one of two browser addresses:

    https://host.domain.com:2087/
    or

    https://host.domain.com/whm

    (be sure to substitute your domain name for domain.com or just the main hostname of the server)

    Webmail Login

    The login page for your domain’s webmail interface can be reached using one of two browser addresses:

    http://domain.com/webmail
    or

    http://webmail.domain.com

    (be sure to substitute your domain name for domain.com)

    Logging In By Port Number

    Each one of the shortcuts above redirects to a port number on the server. Each port number is responsible for a different service on the server.

    To use a port number, simply add a colon followed by the port number to the end of the domain name or hostname.

    Webmail – 2096

    WHM – 2087

    cPanel – 2083

    Login Options

    Using any of the above shortcuts will take you to a browser based pop-up that will ask for a username and password. If you press the cancel button you will be taken to a login prompt that is in a page, not a browser pop-up. Once you are at this page you can bookmark it for future use.

    An example of the web page based cPanel login screen:

    (The orange text “WHM” in the example above will change depending on what specific login you are trying to reach (cPanel, webmail, etc))

    7Jan/100

    Payment Method Updated

    Important: Please note that the Bank Account details on our website have now been updated with our Dutch-Bangla Bank Account Details.

    Now you can deposit the fees/funds for XeonBD/Xeon Software Limited’s service to any of the following bank account:

    (1) Our Dutch-Bangla Bank Limited Account Details:

    Account Name: Xeon Software Limited
    Account Number: 148-110-4956
    Bank Name: Dutch-Bangla Bank Limited
    Swift Code: DBBL BDDH

    (2) Our Brac Bank Account Limited Account Details:

    Account Name: XeonBD
    Account Number: 1514-2009-7487-1001
    Bank Name: Brac Bank Limited
    Swift Code: BRAK BD DH

    (3) Our Standard Chartered Bank Limited Account Details:

    Account Name: XeonBD
    Account Number: 01-962-7480-01
    Bank Name: Standard Chartered Bank Limited
    Swift Code: SCBL BD DX

    Note: For your convenience, we still accept payments from various payment methods so feel free to pay via any of our payment methods. Also those who are using our “Direct Bank-in To our Banking account” method please don’t forget to write your domain name/service id/customer id on the bank-in slip, then scan it and email to :: sales@xeonbd.com for immediate processing, please remember to email us the transaction transcript.

    In case of renewal if we don't get it in time we'll not be able to renew your account on time, that may cause losing your domain & XeonBD/Xeon Software Limited will not responsible for it. So always renew your service at least 10 days prior to your expiry date.

    For more details about this change, please visit our website