Our Data Center
Our Data Center is "Liquid Web" a leading provider of premium web hosting products and data center infrastructure.
Established in 1997, Liquid Web's growth has been fueled by providing unbeatable managed services to businesses of all sizes, in all areas of the world. Liquid Web currently serves more than 10,000 clients in over 100 countries around the world. Liquid Web has been honored by INC Magazine as one of the nations fastest growing companies consecutively in 2007 and 2008.
ServerSecure™ is an exclusive service which is designed to save you both time and resources. This initial setup option provides many additional services and modifications to the default Operating System and cPanel installation which greatly enhances the security, reliability, and compatibility of your server and software. What would have normally taken you hours of installation work, or the hiring of an outside systems administrator, is now done for us by our data cneter. |
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| FIREWALL PROTECTION : |
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Advanced Policy Firewall (APF) is installed and configured. Ports which are not used by cPanel are firewalled off to maximize the security of your server, the TCP/IP stack is hardened, and ICMP rate limiting is enabled to prevent DoS attacks. Additionally, Brute Force Detection (BFD) is installed which detects brute force attacks against your server and automatically denies access to attackers. |
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| ANTI-SPAM / ANTI-VIRUS PROTECTION: |

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Realtime Blackhole List (RBL) filtering is configured for anti-spam protection on your server. The configuration, and combination of nearly 10 blacklists, is designed to maximize spam filtering while keep false positives to an absolute minimum. Liquid Web maintains local mirrors of these blacklists for maximum server performance. Updates are made approximately every 30 minutes to ensure your server is constantly protected. |
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| HTTP INTRUSION PROTECTION : |

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ModSecurity intrusion detection and prevention engine is installed for Apache. This module increases web application security, protecting web applications from both known and unknown attacks. The customized ruleset Liquid Web provides protects from a wide variety of common http attacks, such as PHPBB exploits. If a new exploit is released, your server can be protected in as little as 15 minutes as we push out ruleset updates. |
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| SERVER HARDENING : |
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Besides our initial system audit, which ensures proper installation of the Operating System and control panel and all packages are at the latest patch level, Liquid Web performs many other security tweaks to your server. All unnecessary services are disabled, and unused packages are removed. SSH is hardened, and kernel operating variables are tweaked to add additional security without impacting any use of the server. For a full list of performed services, please see below. |
| HTTP DOS PREVENTION : |
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DDoS-Deflate is installed for Apache. This module provides evasive action in the event of an HTTP DoS or DDoS attack or brute force attack.and works well in both single-server script attacks as well as distributed attacks.
Attacking hosts are blocked temporarily from Apache while legitimate requests are allowed through. |
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| DAILY SECURITY AUDITS : |
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our own security scripts which run daily to look for signs of system intrusion or exploits which could threaten the health of your system. Rootkit Hunter and Chkrootkit are also installed and scan the system daily. If any anomalies are discovered, our technicians are alerted and can manually investigate to ensure your server is secure. |
| Our data center network has been designed to accommodate clients demanding the highest quality network performance. There is a central focus on redundancy allowing our network to rapidly self-heal failures without interruptions to connectivity. Our own our infrastructure. |
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| Tier Premium Bandwidth : |
Providing the highest quality Internet connectivity and performance is our top priority. We have selected premium Tier-1 bandwidth providers, ensuring minimal latency and fast connections to all points of the global internet. We are proud to feature direct connectivity with AT&T, Verizon, Sprint, Savvis and Level3. Our aggregate connectivity reaches an astounding 8,500+ networks just a single network away from our uplinks. |
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| Security On-Site: |
Datacenter access is strictly limited to technical staff. Electronic security systems control data center access and are accompanied by a full compliment of motion detecting security cameras which monitor the entire facility. Our DataCenter facility external walls are reinforced poured concrete. We are a fully managed facility, which means we have level 3 technicians on site 24 hours per day, allowing incident response times to be kept to a minimum.
Our average support request phone call is answered within 20 seconds, with an average electronic support response time of 10 minutes. |
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| Power System : |
Our power systems feature extensive fault tolerance and resilience at every layer. Incoming service is routed underground to a dedicated on-site transformer. This system routes to our automatic transfer switch which monitors power quality, and automatically transfers to our emergency generators in the event they are needed. Each facility is also protected by one or more uninterruptible Power Supplies (UPS), featuring redundant battery cabinets and full maintenance bypass cabinets allowing for service and upgrades without interruption of power to our servers.
Liebert Precision power distribution units handle final power transformation and distribution to racks, ensuring clean consistent power to data center equipment.
Each facility has multiple emergency generators waiting on standby, featuring over 24 hours of autonomous runtime before requiring refueling. Each generator is test run at least once a week to ensure they are ready in the event they are needed.
Generator power is activated automatically in the event of a utility failure by the transfer switch. The data center load is maintained by the UPS units with at least 15 minutes of capacity, however this is not necessary as the generator is active and up to speed within 10 seconds of a power failure. |
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| Cooling : |
Environmental processing systems include redundant Liebert Precision 22 ton up flow air conditioning units. Temperature and humidity are precisely regulated year round to ensure optimal equipment reliability. Each unit contains independent compressors and cooling loops to further enhance fault tolerance and reliability. Air filtration systems actively remove foreign particulates from circulation and cycle the entire data center air supply in a matter of minutes. |
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- Our data center heroic support
Our data center's Heroic Support® provides 24/7/365 access to level 3 engineers by phone or email, state of the art infrastructure engineered for complete reliability, software hardening to protect the integrity of your server, proactive monitoring and service restoration, complete user level tools for monitoring the health of your server, and if anything was to go wrong - a 100% up-time SLA. |
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| 30-Minute Hardware Replacement Guarantee : |
Our data center guarantees that in the event of a dedicated server hardware failure, the faulty hardware will be replaced within 30 minutes of identifying the problem. |
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