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- All our contact numbers are for sales assistance only. In order to increase efficiency, XeonBD does not provide a telephone contact method for TECHNICAL SUPPORT. Based on the nature of problems had by our customers, it is much timelier and more effective and faster for issues to be handled via email/ticket rather than over the phone.
- Team Xeon doesn’t use to give a visit to the customer’s premises for any kind of sales/support meeting. For any kind of sales meeting, the customer can visit our operation office anytime during our operation office hours. But if anyhow any customer needs to have a chat with our support staff they can schedule a meeting with our level 3 support staff at our operation office by opening a support ticket.
- We have one of the highest customer satisfaction rates in the industry and are known for being one of the most customer-oriented company in the market. This reputation was earned without phone support and meeting at customer premises. We have many large business customers who rely on us for their mission-critical business, and they have never been let down.