ACCEPTABLE USE POLICY

A set of rules about the types of content you send through XeonBD’s EmailKoro (emailkoro.com) Platform.

Acceptable Use Policy

We’re in this thing together. The actions individual members take can have a big impact on our system as a whole. That’s why all EmailKoro (emailkoro.com) users must follow this Acceptable Use Policy in their use of EmailKoro (emailkoro.com) and any other EmailKoro (emailkoro.com) products or add ons. If you violate this policy, we may suspend or terminate your account. We may also suspend or terminate accounts according to our Terms of Use where we see behavior, content, or other factors that poses a threat to our system.

Anti Spam Policy

Internet user privacy is of paramount importance to EmailKoro (emailkoro.com) email marketing platfrom and our customers. We support the protection of client and consumers’ privacy rights as a fundamental element of our business.

Internet user privacy is of paramount importance to emailkoro.com and our customers. We support the protection of client and consumers’ privacy rights as a fundamental element of our business.

A. Message Recipient Policy

Before clients can receive email from EmailKoro (emailkoro.com) email marketing platform or any clients of EmailKoro (emailkoro.com) customers messages, advertising or promotions, client must have agreed to receive such messages. Any recipient may request at any time to be removed from the EmailKoro (emailkoro.com) email marketing platform list, and we will comply with that request. In addition, we will thoroughly investigate any allegations made by recipients relating to unsolicited messages.

Internet user privacy is of paramount importance to emailkoro.com and our customers. We support the protection of client and consumers’ privacy rights as a fundamental element of our business.

B. Policy against advertising our website using unsolicited email messages

We require that all e-mails sending from EmailKoro (emailkoro.com) email marketing platfrom or its products are sent only to clients who have agreed to receive such messages. We prohibit any advertising of our brand and Web site using unsolicited email messages. Not complying with this policy will cause relationship/partnership termination and/or affiliate account termination.

If you feel you’ve been sent unsolicited emails promoting our brand or website and would like to register a complaint, please email our abuse department ([email protected]). We will immediately investigate all allegations made related to unsolicited messages.

C. You can unsubscribe at any time.

We require that each e-mail message sent out from EmailKoro (emailkoro.com) email marketing platfrom includes an easy way for subscribers to remove themselves via an unsubscribe link.

If you receive a newsletter or email and decide you don’t like it, simply click the unsubscribe link at the bottom of the email.

If you feel you’ve been sent unsolicited email and would like to register a complaint, please email our abuse department ([email protected]).

D. Definition of Spam

Spam is unsolicited email sent in bulk. Any promotion, information or solicitation that is sent to a person via e-mail without their prior consent, where there is no pre-existing relationship between the sender and the recipient, is spam.

E. Examples of Spam

  • Any e-mail message that is sent to a recipient who had previously signed up to receive newsletters, product information or any other type of bulk email but later opted-out by indicating to the sender that they did not want to receive additional email, then that email is spam.
  • Any e-mail message that is sent to recipients that have had no prior association with the organization or did not agree to be e-mailed by the organization is spam.
  • Any e-mail message that is sent to a recipient without a way for a person to opt-out or request that future mailings not be sent to them, is spam.
  • Any email message that does not have a valid email address in the From Line is spam.
  • Any email message that contains any false or misleading information in the header, subject line or message itself is spam.
  • Any email message that promotes an adult web site is spam, unless the recipient has specifically requested information from that web site.
  • Any message that is sent to e-mail addresses that have been harvested off of web sites, newsgroups, or other areas of the Internet is spam.

Prohibited Content

Please don’t use EmailKoro (emailkoro.com) to send anything offensive, to promote anything illegal, or to harass anyone. You may not send:

  • Emails offering to sell illegal goods or services.
  • Emails that violate CAN-SPAM Laws.
  • Pornography/sexually explicit content.

Some industries have higher-than-average abuse complaints, which can jeopardize the deliverability of our entire system. Nothing personal, but in order to maintain the highest delivery rates possible for all our customers, we can’t allow businesses that offer these types of services, products, or content:

  • Escort and dating services.
  • Pharmaceutical products.
  • Work from home, make money online, and lead generation opportunities.
  • Gambling services or products.
  • Multi-level marketing.
  • Affiliate marketing.
  • Credit repair and get out of debt opportunities.
  • List brokers or list rental services.
  • Selling “Likes” or followers for a social media platform.

Sending Subject to Additional Scrutiny

We’ve also found that certain types of content may cause higher-than-average abuse rates. In general, hard bounce rates should be under 5%, and spam complaint rates should be less than 0.1%. For that reason, we may closely review, suspend, throttle, or disable accounts that exceed these rates and/or offer the following services, products, or content:

  • Online trading, day trading tips, or stock market related content.
  • Daily horoscope reports
  • Mortgages and loans.
  • Nutritional, herbal, and vitamin supplements.
  • Adult Entertainment/Novelty Items.
  • Real estate.
  • Services that support programmatically sending mail on behalf of third parties without creating or reviewing the content.

Spam and Best Practices

Thanks for taking the time to read our Acceptable Use Policy.

As an email service provider, we feel it’s our responsibility to be extra vigilant about preventing spam-related abuse. It’s also in our best interest to keep the system clean, because our reputation and deliverability depend on it. For that reason we provide, and may update from time to time, articles outlining sending best practices in our knowledge base. For example, we offer guidelines about list permission and best practices. You may only use EmailKoro (emailkoro.com) in accordance with these best practices, and we may suspend or terminate your account if you violate them.

Prohibited Actions

We work hard to maintain the positive reputation of our system, but we count on our customers to pitch in too. You may not:

  • Send Spam. Spam can be in the form of bulk emails or one to one commercial emails. For bulk emails we use the definition by Spamhaus, in short “unsolicited bulk email.” For single commercial emails, we define spam as any message that violates CAN SPAM law.
    • You must be able to point to an opt-in form or show other evidence of consent for bulk email.
  • Put into your Email or Account any material that wasn’t created by you, provided for you to use, or that would violate anyone’s rights. That includes text, photos, graphics, and other content.
  • Use any misleading or incorrect names, addresses, email addresses, subject lines, or other information on the Website or in any Emails created or sent using our Service.
  • Share your password.
  • Decipher, decompile, disassemble, or reverse engineer any of the software on our Website, or in any way used or downloaded from the Website.
  • Use any of the software on our Website, or downloaded from the Website, to create a competing product.
  • Use an outside unsubscribe process when sending bulk content to a list hosted in EmailKoro (emailkoro.com) .
  • Set up multiple accounts for any person or entity in order to send similar content, unless you’re part of a franchise or agency.
  • Import or incorporate any of this information into any lists, emails or uploads to our servers: Social Security numbers, passwords, security credentials, or sensitive personal information.
  • Send email that will be delivered to recipients as text, SMS, or MMS messages unless using a feature designed for that purpose.
  • Upload or send to purchased, rented, third-party, co-reg, publicly available data, or partner lists of any kind.
  • Send or forward personal mail. Send content created in EmailKoro (emailkoro.com) through another service.
  • Host images on our servers for any purpose other than for use in your email campaigns.
  • Host content on our servers for any purpose other than to send email campaigns.
  • Delete, bulk unsubscribe, or otherwise modify your list in order to avoid our billing thresholds.

If you’ve any query, please contact our Sales department.

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